Strategic Engagement Associate
National Journal is hiring a Strategic Engagement Associate to be a part of our team that serves both existing and potential members. This role is responsible for fostering engagement and increasing adoption of National Journal resources within various Government Affairs audiences including Capitol Hill, colleges and universities, and corporate offices. The Strategic Engagement Associate will report to the Chief Revenue Officer and will conduct targeted outreach, complete in-person and virtual meetings with clients, and will be responsible for renewing and growing existing client relationships. In addition, this role will support key initiatives on the new business team, ranging from identifying new markets for product expansion, and testing new product lines and services.
National Journal is a premier research and insights company committed to helping organizations effectively navigate Washington. Best known as one of Washington’s most trusted media brands for nearly 50 years, our expertise is unmatched with teams of specialists dedicated to government affairs, communications, and political research, in addition to exceptional journalism. Our mission is to equip the thousands of government and business leaders in the nation’s capital with the intelligence, insights, and connections they need to save time, increase efficiency, and deliver success.
What is National Journal’s Revenue Team?
National Journal’s Revenue team provides white-glove service to our existing members, ensures members utilize their National Journal resources without issue, and holds responsibility for renewing existing contracts and identifying upsell potential with existing clients. This team identifies new prospects and additional markets for NJ membership and our suite of services.
This role is looking for someone motivated by achieving individual and team targets as well as someone who is interested in understanding the fundamentals of a revenue organization that serves the Washington D.C. audience. This role offers the opportunity to hone communications skills, conduct senior-level outreach, and become a thought partner with clients in the government affairs space.
Your responsibilities will include:
Identifying prospects and new markets, and scheduling meetings with potential members.
Developing effective strategies for maintaining visibility of services and deliverables at member organizations
Participating and facilitating conversations about high-level policy issues, synthesizing and suggesting solutions that National Journal can provide based on best practices in the field
Demonstrating deep knowledge of National Journal products, able to suggest new ways members can utilize services
Driving engagement with our House & Senate members through targeted outreach, virtual demonstrations and in person meetings and training sessions, in addition to user set up and onboarding new members.
Developing monthly usage statistics and assisting with renewals.
Renewing and growing our academic member base, achieving individual and team-wide goals
Providing superior service to member organizations
Tracking and mapping client history and engagement to create strategic outreach plans, utilizing the platform, Churn Zero
Identifying successful trends and proactively suggesting innovative ways to iterate on existing products and services
Adapting to changing product offerings and internal processes, consistently keeping your clients’ best interests at the center
Working collaboratively to provide market feedback to other parts of the business
Qualifications of the Ideal candidate:
Motivated by revenue-related goals
Ability to build and maintain strong relationships with colleagues and clients
Willingness to work outside the strict job description parameters, thinking creatively about how to provide the highest level of customer/member service
Excellent written and oral communication skills
Demonstrated poise and grace under pressure
Excellent organization, multitasking, and prioritization skills
Strong initiative and a quick learner
Ability to be a team player -- no task is too big or too small
Strong organizational and time management skills, understanding the importance of internal processes
Entrepreneurial spirit - Track record of building new initiatives from conception to execution
Creative thinking and resourcefulness in problem-solving
Active contributor to a diverse and inclusive workplace
A full course of the COVID-19 vaccination is required for employment at National Journal
0-2 years professional o educational experience in applicable fields, such as government affairs, account management, sales, or customer success is a plus!
Interest in policy and politics, the government affairs space
Employment Type: Full-time
Compensation: The salary range for this role is $50,000 plus commision
Remote Status: Role is based in Washington, DC (hybrid in person/virtual)
Across National Journal Group, generally, the firm looks for two “pillar gifts” in you, and everyone else. In all of us, these are more aspirational than actual, but they are central in our intentions –
Force of Ideas: At the center of National Journal Group work are the ideas within our writing. We believe that ideas – to the good and not – have consequences. Our highest work is bringing rigor, insight, intellectual honesty, to that ultimate purpose of separating the bad from the good, and giving voice to the latter.
Spirit of Generosity: National Journal Group seeks in its ranks a spirit of generosity – a natural disposition in each colleague toward service and selfless conduct. National Journal Group writing should be cut from the same cloth –critical on the merits but informed by charity and forbearance in measuring motive and personal character.
National Journal is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.